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Shipping & Returns

Shipping

We ship to both domestic and international addresses and PO boxes. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations. An easy way to tell if your product will ship to your destination, is to check the product description for any notes, usually they show up in red.

DVE Store does not pay import or custom fees for international shipments. We are also not responsible for items held by customs. Any abandoned goods due to failure to pay customs fees will not be refunded. We strongly encourage all international customers to check on and fully understand their country’s individual policies on taxes and duties before placing their order.

When you place an order on items that are in stock and available to ship, we will estimate shipping and delivery dates for you based on the shipping options you choose. Shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight and dimension based. The weight and dimensions of an item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Most orders placed Monday-Friday by 1:00 PM PST will be shipped out the same day, excluding holidays in which case your order will be shipped on the following business day. Cutoff times apply only to orders that have been processed, reviewed and paid. Once an order is confirmed by our team it is queued for processing by the shipping team. At DVE Store we value the relationship with our customers and will make every reasonable effort to ship orders received before the cutoff time on the same day. Please be aware that orders received after the cutoff time likely will not be shipped out on the same day. Once your order begins its journey to you, the tracking information is generated and you will be notified via email (tracking can take up to 12 hours to update on the carrier page). If you have any concerns about the shipping time frame of your order please contact our customer service department via email at order@dvestore.com or by phone at (360)-653-7063.

Is my order eligible for free shipping?

DVE Store offers free shipping on orders over $99 for all 48 contiguous US states (excludes Alaska & Hawaii). International orders and orders in states and territories outside the contiguous US will not be eligible for free shipping. Any shipments addressed to a PO box will be shipped via USPS.

What if I placed a drop shipment?

Please note some items may be shipped directly from the manufacturer and the lead times may differ from our standard shipping times. For questions about drop shipments please contact a DVE Store team member during normal business hours and we will do our best to get your order to you as soon as possible.

I placed a pre-order when will the item be shipped?

Pre-ordered items will be shipped once the item arrives and are fulfilled in the order in which they were placed (Date and Time). Please contact us if you have any questions regarding your Pre-order. For Pre-orders that extend beyond 30 days a DVE Store Representative will contact you via phone or email to reauthorize payment information before processing and shipping your pre-order.

Fraud Prevention

To protect the safety and security of our customers and our assets, all orders are checked by a third party fraud prevention service for fraudulent activity. If we are unable to verify your payment through the information you have provided, we will communicate via email what is needed for us to move forward with the order process. Additional information, including but not limited to, a photo ID, passport may be requested. If you have any questions or concerns regarding the status of your order please contact Customer Service during normal business hours.

 

Cancellations

To cancel an order not yet shipped contact DVE Store by email at order@dvestore.com. Please include the original Order Number issued at time of purchase, and first and last name associated with the order.

To cancel a shipped order contact DVE Store by email at order@dvestore.com. Please include the original Order Number issued at time of purchase, and first and last name associated with the order. Please note that any shipped orders may incur a recall fee for return shipping.

 

Returns

To initiate a Return please email order@dvestore.com to receive an RMA # & return instructions.

If you are dissatisfied with your purchase for any reason, you may request a return within 30 days of the purchase date, subject to our return policy conditions and exclusions below. We do not accept returns outside of the 30 day return window.

Please ship the item back with the RMA # written on the outside of the package NOT on the product box itself, Items shipped with no outer box to protect the item will be refused and returned to the sender.

International returns, please mark the item as "VENDOR RETURN" to avoid duties and customs.

Eligibility Conditions

Please read the conditions below.

If all of the following conditions are not met, We reserve the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new unopened condition, in their original unaltered box (including an intact UPC code) otherwise a restocking fee will be charged at our sole discretion.

The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.and must include all packing material, warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. DVE Store can only refund the original purchase price, *Shipping and handling fees are nonrefundable.

Extenuating circumstances do happen, and we are always here to help as best we can. If the return is a result of our error (you received an incorrect or defective item, etc.) we'll pay the return shipping costs. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Non-returnable Items

The following items cannot be returned once they have been opened or packaging has been tampered with:

  • Software, Software Downloads, Product Keys
  • Special Orders or any item indicated on our site as non returnable
  • Hard drives e.g. HDD or SSD
  • Consumables e.g. Tape, Batteries, Bulbs, Chemicals
  • Discontinued or Used products
  • Memory Cards
  • Cables

 

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Exchanges

Please allow 3-5 business days for mail-in exchanges to be processed once the item is received by DVE Store.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account if the item is found to be defective. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Limited Liability

DVE Store is not responsible for personal data or items left in returned merchandise. DVE Store is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

 

Customer Service Hours:

Please contact our customer service representatives through the email and phone number listed below. Our Business hours are Monday - Friday 9AM-5PM PST.

Phone: (360) 653-7063 Toll Free: 1(877) 353-8077

Email: order@dvestore.com

Our return address is as follows:

DVE Store, Inc

RMA: #####

2727 W. Marine View Dr.

Everett, WA 98201

If you need to contact customer service outside of office hours please send an email to order@dvestore.com and one of our team members will get back to you the following business day.