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Shipping & Returns

 Shipping

We can ship to almost any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. An easy way to tell if your product will ship to your destination, is to check the product description for any notes. Usually, they show up in red.

DVE Store does not pay import or custom fees for international shipments. We are also not responsible for items held by customs.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You can view the UPS Shipping Map below to estimate delivery time for your UPS Ground package. (Click to enlarge)

 

Is my order eligible for free ground shipping?

DVE Store offers free ground shipping on orders over $99 only for only the 48 contiguous US states. International orders and orders in states and territories outside the contiguous US will not be eligible for free ground shipping. 

What if I placed a drop shipment?

Please note some items may be shipped by the manufacturer and the lead times may differ from our standard shipping times. For questions about drop shipments please contact* a DVE Store team member and we will do our best to get your order to you as soon as possible.

I placed a pre-order when will the item be shipped?

If your item is placed under a pre-order, DVE Store will ship that item when it arrives in stock. The shipping of pre-order items is based on the chronological order of the pre-order list. Item lead times may differ based on manufacturer. Please contact us if you have any questions regarding your pre-order ETA.

 

Fraud Prevention

At DVE Store we work diligently to protect the safety and security of our customers and our assets. All orders are checked, at our discretion, for fraudulent activity on varying levels of research. If we are unable to verify your payment through the information you have provided, we will communicate what is needed for us to move forward with the order process. Additional information, including but not limited to, a photo ID, passport and/or payment details may be requested. 

DVE Store’s integrity to communicate with our customers holds true in our payment processing procedures. If you have any questions or concerns regarding the status of your order please contact* Customer Service. 

 

DVE Store Returns

There is a a problem with your order

We are sorry to hear that! We are here to make it right! If there are any problems with your order, please contact* one of our Customer Service Representatives . Our extraordinary team members take pride in providing you with exceptional service and it is their mission to go above and beyond to work on fixing the issue with your order the best way possible.

 

My product is defective, what do I do?

For products that are defective, or not working as they should, please contact* a DVE Store team member and they will help troubleshoot the issue. If your product is deemed defective and falls within our 30-day return policy, we will provide you with a Return Merchandise Authorization (RMA) number and a pre-paid return label. Once we receive the unit(s) back, we will send you a replacement unit(s). If the defect has taken place outside of the 30-day window, please contact the product manufacturer for further support.

 

Hassle-Free 30-Day Return Policy

Here at DVE Store, your satisfaction matters to us and all eligible* products carry a 100% satisfaction guarantee (See Non-returnable Items Below). If you are not satisfied for any reason and fall within 30-days of the purchase date, you may return the product for a refund of the purchase price (minus any shipping charges), an in-house credit, or an exchange for a similar product. If your purchase was eligible for free shipping, the cost of shipping will be deducted from your refund or credit.

 

Certain items are non-returnable unless defective, such as batteries and cables. DVE Store is also not responsible for consequential or incidental damage resulting from the sale or use of any merchandise bought from us, but only the monetary amount of the item(s) itself.

 

Extenuating circumstances do happen, and we're always here to help as best we can. If the return is a result of our error (you received an incorrect or defective item, etc.) We'll pay the return shipping costs. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

 

How do I return my product?

To return an item, please contact* one of our Customer Service Representative so that we may supply you with an RMA number. Returns that do not have a return authorization number may be refused by our warehouse and shipped back. To ensure that your return is processed as smoothly as possible, please follow these guidelines:

 

  • Please ship the item back with the RMA # written on the outside of the package NOT on the product box itself.
  • Please do not write on or place stickers/labels on the original manufacturer's packaging.
  • Items must be returned in new and unused condition, including all accessories, packaging materials, manuals, warranty cards, etc. Items received that are not in this condition will be subject to a 15% restocking fee or $10, whichever is greater. Reflecmedia products will be subject to a 20% restocking fee.
  • RMA #'s are only valid for 30 days before a 10% restocking fee is applied.
  • Please use a shipping service that provides a tracking number, e.g. UPS, Fedex, etc. DVE Store is not responsible for goods lost or damaged in transit. 
  • Please do not use packing peanuts. Opt for materials such as air bubbles and other packing materials.
  • Remember, if your purchase was eligible for free shipping, the cost of shipping will be deducted from your refund or credit.

 

 

Cancellations
To cancel an order not yet shipped contact DVE Store by Email at order@dvestore.com. Please include the original Order Number issued at time of purchase, and first and last name associated with the order.

 

Our return address is as follows:

DVE Store, Inc

RMA: #####

2727 W. Marine View Dr.

Everett, WA 98201

 

Once we have received your return, our team will work to process your refund or exchange as quickly as possible. Please allow 1-3 business days for any refunds to be applied by the issuer of your credit card. If you have any questions or concerns, please contact* our Customer Service team for support.

 

Non-returnable Items

The following items cannot be returned once they have been opened or packaging has been tampered with:

  • Software, Software Downloads, Product Keys
  • Special Orders or any item indicated on our site as nonreturnable
  • Hard drives e.g. HDD or SSD
  • Consumables e.g. Tape, Batteries, Bulbs
  • Discontinued or Used products
  • Memory Cards
  • Cables

 

* Customer Service Hours:

Please contact our customer service representatives through the email and phone number listed below. Our Business hours are Monday - Friday 9AM-5PM PST.

Phone: (360) 653-7063 Toll Free: 1(877) 353-8077

Email: order@dvestore.com

 

If you need to contact customer service outside of office hours please send an email to order@dvestore.com and one of our team members will get back to you the next business day.