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COVID-19

ONLINE STORE & PHONES OPEN - Everett Store Temporarily Closed For Walk-in Customers (Curbside Pickup Available)

 

Dear Video Creator,

We hope this message finds you well, and hope you are still able to pursue your passion for creating quality content for your audiences around the world.  In this uncertain time, we want to assure you that we are still here and available to get you the gear you need to help you create better videos.

 

Our Company Mission

For the 15 years we have been in business our company mission has always been to “Help people create better video”. Now more than ever, we are living our mission. As an essential business that provides people the tools they need to work from home, for houses of worship to get their messages out each weekend, and for businesses to stay connected with their staff and customers by providing them with the equipment needed to achieve these goals.

 

Our Top Priority

The health and safety of our customers and employees continues to be our top priority. We are following all of the CDC guidelines, as well as the guidelines from the Washington State Department of Health including screening employees for COVID-19 symptoms, encouraging all employees to wash their hands frequently, clean their individual workstations multiple times per day, increased regularly scheduled cleaning and disinfecting, practicing social distancing, providing PPE to our staff to use, encouraging employees to stay home if sick, and having a majority of our employees work from home.

Our warehouse is still operational and we are taking extreme precautions to make sure our warehouse staff is safe by only allowing essential personnel in our building and providing the additional increased sanitary materials and processes to keep our warehouse staff working safely. We appreciate your patience with us as we operate on a limited crew and continue to adapt our business model in the COVID-19 world we find ourselves in.

 

Solutions Based

We understand that these times are difficult and we are here to provide and advise you with solutions so that you can continue live streaming, working from home, promote distance learning, and anything else you may need to help you stay creative, get your content out, and be fulfilled.

 

Ready to Serve

Dvestore.com, remains fully operational and our customer service and sales teams are working very hard from home to help assist and advise you on audio and video equipment you may need. To talk to one of our product experts please contact Customer Service : (360) 653-7063, Toll Free: 1(877) 353-8077 or Email: order@dvestore.com .  For local Seattle area customers, our Everett store is still open for curbside pickup, if you would like to come get your items at our Everett main warehouse from 8am-5pm each day Monday through Friday.

 

 

Frequently Asked Questions

Can I pick up my in-store order?

We are offering contactless curbside pickup Monday - Friday 8am - 5pm PST. Our team is working very hard to ensure we are following all CDC and local health department guidelines. If you would like to pick up your item by curbside pickup, please call our Customer Service line at (360) 653-7063 line and let one of our team experts know so that we can gather up your order. Once you have arrived in the parking lot, please call Customer Service at (360) 653-7063 and let them know you have arrived. A DVE Store team member will bring your order out to your car and have you sign for your order. 

 

Is your online store open?

Dvestore.com remains fully operational. Our purchasing team is actively working on keeping all the items you need in stock.  Please note that some items ship from the manufacturer or are on pre-order. If you are wondering what the expected availability of these item is, please reach out to Customer Service at (360) 653-7063, Toll Free: 1(877) 353-8077, or Email: order@dvestore.com. We may be experiencing some carrier delays due to the current situation which are outside of our control prolonging shipping times. Please note all same day shipping orders including next day air orders, have a cut off time of 1:00pm PST Monday - Friday.

 

I want an item but it is out of Stock online, can I still order it?

If you are unable to place an order on our website due to an item being out of stock, but want to check to see if we can have the item drop shipped directly to you, please contact us at Customer Service at (360) 653-7063, Toll Free: 1(877) 353-8077, or Email: order@dvestore.com. Some items are in high demand and our stock on these items changes daily depending on consumer demand, but our purchasing team is actively working to keep our inventory as full as possible. 

 

Have a suggestion for us?

If you have any suggestions for us to improve during this time please send your feedback to order@dvestore.com .  We really appreciate your input.

All of us at DVE Store hope you are staying safe and well!  Please remember to keep creating, because the world needs amazing content now more than ever before!

 

Sincerely,

The DVE Store Team