Need immediate assistance? Check out our Live Chat feature!
Answerbase Q&A Forum: http://dvestore.answerbase.com/
Call: 360.653.7063 1.877.353.8077
All products carry a 100% satisfaction guarantee. If you are not satisfied for any reason, you may return the product for your money back less shipping charges, within 30 days of the original purchase. If the product has been used, a 15% re-stock fee may apply at our discretion.
To return an item for a refund, first call or email us to receive an RMA number. Please package item in all original packaging from the manufacturer, including any manuals, warranty cards and etc. (Missing these items will automatically subject the item to the 15% restocking fee) Please ship the item back with the RMA # written on the outside of the package: please do not write on or place stickers/labels on the original manufacturer's packaging.
Certain items are non-returnable unless deffective, such as batteries and cables. DVeStore is also not responsible for consequential or incidental damage resulting from the sale or use of any merchandise bought from us, but only the monitary ammount of the item(s) itself.
Extenuating circumstances do happen, and we're always here to help as best we can!
If the return is a result of our error (you received an incorrect or defective item, etc.) We'll pay the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipments must accompany an RMA Number on the Outside of the package
607 Columbia Ave.
Marysville, WA 98270
TEL: 1(360) 653-7063
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.